FAQS
Let's answer some commonly asked questions by our customers.
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Top Questions
We ship products all across Canada. There are a few "beyond destinations" within Canada where customers may incur additional fees to ship to. If check out is not accepting your address please contact us and we will get you a quote.
Contact UsYes we can ship to the US but we do not offer free shipping to the States. If you are an American customer please contact us for a USPS shipping quote.
Contact UsOrders are usually picked and scheduled for shipment within 1-2 business days. Once scheduled, transit times within Ontario are 1-2 business days. Transit times for all other Provinces are 2-5 business days and Territories are 7+ business days.
Shipping & ReturnsOrders
Orders are usually picked and scheduled for shipment within 1-2 business days. Once scheduled, transit times within Ontario are 1-2 business days. Transit times for all other Provinces are 2-5 business days and Territories are 7+ business days.
Shipping & ReturnsYes! Once an order has been scheduled to ship you will receive a tracking number for the shipment.
Shipping & ReturnsYes you can amend your order after it has been placed. You must do this before we schedule your shipment or you may incur additional shipping fees to exchange the product.
Shipping & ReturnsShipping, Returns & Exchanges
We ship products all across Canada. There are a few "beyond destinations" within Canada where customers may incur additional fees to ship to. If check out is not accepting your address please contact us and we will get you a quote.
Contact UsReturns are only accepted on product that is in new (unused) condition in its original packaging. We do not offer refunds on returned items, but we do offer exchanges or store credit for returned items up to 14 days from when you receive your order. The customer is responsible for the cost to return the item, will ship out replacement product at no cost.
Shipping & ReturnsYes we can ship to the US but we do not offer free shipping to the States. If you are an American customer please contact us for a USPS shipping quote.
Contact UsPayments
We accept Visa, MasterCard, AMEX, and PayPal.
Contact Us